This Shipping & Delivery Policy governs the shipment and delivery of all orders placed directly with Patrick Radcliffe, LLC — whether online through us.patrickradcliffe.com or fulfilled following an in-person purchase. This Policy applies to deliveries within North America (United States and Canada) and the United Kingdom.

By completing a purchase with Patrick Radcliffe, LLC, the Client agrees to the shipping and delivery terms set out in this Policy. Patrick Radcliffe, LLC reserves the right to amend this Policy at any time. The Policy in effect at the time of order placement applies to that order.

1. Order Processing

All orders are subject to product availability and payment confirmation before processing begins. Orders placed and confirmed by 12:00 PM local time on a business day are processed the same day. Orders placed after 12:00 PM, or on weekends or public holidays, will begin processing on the next available business day.

Made-to-order items require additional production lead time beyond standard processing. The estimated lead time will be communicated to the Client at the time of purchase and confirmed in the Order Confirmation. Standard shipping timelines apply from the date the made-to-order item is ready for dispatch.

2. Shipping Options & Charges

Standard shipping within the United States is complimentary on all orders regardless of value. Shipping charges for Canada and the United Kingdom are applied at checkout and are non-refundable except where an order is cancelled prior to dispatch or confirmed lost in transit.

Express shipping options are available for United States deliveries and must be selected at checkout. Express orders placed by 12:00 PM local time on a business day qualify for dispatch the same day. Patrick Radcliffe, LLC does not guarantee express delivery to all zip codes — eligibility is confirmed at checkout.

All shipping rates are subject to periodic review. The rates applicable at the time of order placement apply to that order.

3. Carrier & Tracking

All Patrick Radcliffe, LLC shipments are dispatched via FedEx. Every shipment is fully insured for the declared value of the order from the point of dispatch through to confirmed delivery. No additional action is required by the Client to benefit from this coverage.

Upon dispatch, the Client will receive a shipping confirmation email containing a FedEx tracking number. Orders can be tracked in real time via the FedEx website or FedEx mobile application using the provided tracking number.

Patrick Radcliffe, LLC will use commercially reasonable efforts to ensure timely dispatch but is not responsible for carrier delays, service disruptions, or failures in FedEx’s delivery network once the order has been collected by FedEx. All shipments remain insured for the full duration of transit.

4. Delivery

4.1 Signature Requirement

All Patrick Radcliffe, LLC shipments require a signature upon delivery without exception. This applies to all orders across all territories. A signature-required service is applied to every shipment at the point of dispatch. If no authorized signatory is available at the time of delivery, FedEx will attempt redelivery or hold the package at the nearest FedEx facility for collection. Patrick Radcliffe, LLC strongly recommends providing a delivery address where a signatory will be available during standard delivery hours.

4.2 Delivery Address

It is the Client’s responsibility to provide a complete and accurate delivery address at the time of order. Patrick Radcliffe, LLC is not responsible for non-delivery or misdelivery resulting from an incomplete or incorrect address provided by the Client. Where an order is returned to us due to an address error, we will contact the Client to arrange reshipment. Additional reshipment charges may apply.

4.3 Delivery Attempts & Collection

Where a delivery attempt cannot be completed, FedEx will leave a delivery notification and schedule a redelivery attempt or hold the package at a local FedEx facility for Client collection. Patrick Radcliffe, LLC is not responsible for packages that are uncollected following repeated delivery notifications. Packages held at a FedEx facility and not collected within the applicable hold period will be returned to Patrick Radcliffe, LLC.

4.4 Delivery Timeframes

Delivery timeframes are estimates and are not guaranteed. Timelines may be affected by factors outside Patrick Radcliffe’s control, including carrier capacity, weather events, customs processing, and public holidays. Patrick Radcliffe, LLC shall not be liable for any loss or inconvenience caused by delayed delivery, provided that all shipments remain insured for the duration of transit.

5. International Shipments

5.1 Canada

Orders delivered to Canada are shipped via FedEx International Economy. Standard shipping to Canada is charged at $25.00 USD, applied at checkout. Canadian clients may be subject to applicable customs duties, import taxes, or brokerage fees upon entry into Canada. These charges are the sole responsibility of the Client and are not included in the product price or shipping charge. Patrick Radcliffe, LLC has no control over customs duties and cannot predict their amount.

If a Canadian order is refused or uncollected due to unpaid customs charges and is returned to Patrick Radcliffe, LLC, any customs, handling, or return shipping costs incurred will be deducted from any refund issued to the Client.

5.2 United Kingdom

Orders delivered to the United Kingdom are fulfilled from Patrick Radcliffe’s designated international distribution facility. Standard shipping to the United Kingdom is charged at £15.00 GBP, applied at checkout on the Patrick Radcliffe UK platform.

UK orders may be subject to customs duties, import taxes, VAT, or other governmental charges applicable upon entry into the United Kingdom. These charges are the sole responsibility of the Client. Patrick Radcliffe, LLC has no control over customs assessments and recommends that UK Clients consult HM Revenue & Customs (HMRC) guidance for applicable import charges prior to placing an order.

If a UK order is refused or uncollected due to unpaid customs charges and is consequently returned to Patrick Radcliffe, LLC, any customs, handling, or return shipping costs incurred will be deducted from any refund issued to the Client.

6. Lost & Damaged Shipments

6.1 Lost or Undelivered Shipments

All Patrick Radcliffe, LLC shipments are fully insured. If a Client believes their order has been lost in transit — evidenced by the absence of a delivery confirmation after the expected delivery window has elapsed — the Client must contact Patrick Radcliffe, LLC within fourteen (14) calendar days of the estimated delivery date at client-services@us.patrickradcliffe.com. We will initiate a trace with FedEx on the Client’s behalf and, where a shipment is confirmed lost, will arrange either a replacement (subject to availability) or a full refund.

6.2 Damaged in Transit

All shipments are fully insured for the declared value of the order. If goods arrive in a damaged condition, the Client must notify Patrick Radcliffe, LLC within two (2) business days of delivery at client-services@us.patrickradcliffe.com, providing photographic evidence of the damaged outer packaging and the damaged goods. Failure to notify within this period may affect the ability to make a claim. Patrick Radcliffe, LLC will manage the claim process on the Client’s behalf and will offer a replacement or full refund upon resolution.

7. In-Person Sales

Products purchased at in-person sales events that require shipment to the Client will be dispatched in accordance with this Policy following the event. The Client will receive an Order Confirmation and shipping notification by email once the order has been processed and dispatched. Items taken away by the Client at the point of sale are not subject to this Policy.

8. Contact

For all shipping and delivery inquiries, please contact our client services team at client-services@us.patrickradcliffe.com. We aim to respond to all inquiries within two (2) business days.