The information below addresses the most common inquiries regarding orders, shipping, returns, privacy, and cookies. Should you require further assistance, our client services team is available at client-services@us.patrickradcliffe.com.
Orders may be placed directly through us.patrickradcliffe.com. Select your item, confirm your size and details, and proceed through our secure checkout. You will receive an Order Confirmation by email upon successful completion.
Yes. Certain pieces are offered on a made-to-order basis. These items are produced specifically to your order once production has commenced and are not eligible for return under standard conditions. Non-returnable status will be clearly communicated prior to purchase.
Order modifications and cancellations may be accommodated prior to production or dispatch. Please contact client-services@us.patrickradcliffe.com as promptly as possible with your order number. We cannot guarantee changes once an order has entered production or fulfilment.
No. Items purchased at a discounted or reduced price, whether online or at an in-person sales event, are final sale and are not eligible for return, except where confirmed to be defective or materially incorrect.
All orders are dispatched via UPS. You will receive a tracking number by email once your order has been collected. Delivery timelines are confirmed at checkout and vary by destination.
Yes, we ship internationally to select countries. International clients should be aware that customs duties, import taxes, and applicable fees are the responsibility of the recipient and are not included in our pricing or shipping charges.
A UPS tracking number will be provided by email once your order has shipped. You may track your shipment directly on our site via our Shipment Status page.
Clients may initiate a return within fourteen (14) calendar days of the confirmed UPS delivery date. For in-person purchases, the window begins on the date of purchase. Requests received outside this window will not be accepted, except where required by applicable law or where goods are confirmed defective.
Contact us at client-services@us.patrickradcliffe.com within the 14-day window with your order number, the item(s) you wish to return, and your reason for the return. We will respond within one (1) business day with a Return Authorization (RA) number and a prepaid UPS return label. Returns sent without a valid RA number will not be accepted.
No. Patrick Radcliffe covers the cost of return shipping for all eligible returns. There are no restocking fees, handling fees, or return shipping charges of any kind.
Items must be unworn, unaltered, and in their original sellable condition. All original packaging must be present and undamaged. All original tags and labels must remain attached. Items must be free from odor, staining, marking, or evidence of use beyond initial inspection. Items that do not meet these conditions will be returned to you at our cost with a written explanation.
Contact us within one (1) business day of delivery at client-services@us.patrickradcliffe.com with your order number and photographic evidence. Defective and incorrect item claims are handled outside the standard return window and are not subject to sale or made-to-order restrictions. Return shipping is always covered in these circumstances.
We collect data necessary to fulfill your order and operate our business. This includes identifiers (name, billing and shipping address, email, IP address), commercial information (purchase history), tokenized payment details processed through secure third-party gateways, and technical data (browser type, time zone, site interaction). We do not intentionally collect sensitive personal information such as biometric or health data.
No. Payment details are processed exclusively through our secure third-party payment gateways. We store only tokenized references and do not hold raw card or banking data on our systems.
No. We do not sell your personal data for monetary value. Certain analytics and advertising cookies may constitute sharing under CCPA/CPRA. You may opt out at any time via our Cookie Settings or by submitting a request under our Do Not Sell or Share My Personal Information Policy.
To exercise any of these rights, contact client-services@us.patrickradcliffe.com. We will acknowledge your request within one (1) business day and provide a full response within 30 days as required by applicable law.
Your data may be processed in countries outside your own. For UK and EEA residents, we rely on Standard Contractual Clauses (SCCs) and the UK International Data Transfer Agreement (IDTA) to ensure your data receives an equivalent standard of protection. We do not rely on consent alone as the basis for international transfers.
Yes. Non-essential cookies are not set until you provide affirmative consent via our Cookie Settings banner. You may adjust or withdraw your preferences at any time via the Cookie Preferences link in our site footer, through your browser settings, or by activating a Global Privacy Control (GPC) signal. Withdrawal does not affect the lawfulness of prior processing.
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Your personal information is encrypted and never shared with third parties. All transactions are processed through secure, PCI-compliant payment systems.
For assistance with your order or account, contact us at client-services@us.patrickradcliffe.com. Our team is available Monday through Friday, 9am to 6pm EST.
Complimentary standard delivery on all orders. Expedited and international shipping options available at checkout.
