This Returns & Refund Policy governs all return, refund, exchange, and store credit requests made in connection with direct purchases from Patrick Radcliffe, LLC — whether completed online through us.patrickradcliffe.com or in person at a direct sales event.

Patrick Radcliffe, LLC is committed to ensuring that every Client is satisfied with their purchase. We stand behind the quality of everything we produce. This Policy is designed to be straightforward and fair — we cover return shipping, we do not charge restocking fees, and we offer the Client a choice of resolution.

Nothing in this Policy limits any statutory rights you hold as a consumer under applicable law, including rights under the UK Consumer Rights Act 2015 or equivalent legislation in your jurisdiction. Where applicable law provides greater rights than those set out here, those rights apply.

1. Return Window

Clients may initiate a return within fourteen (14) calendar days of the confirmed delivery date, as evidenced by the FedEx delivery confirmation record. For in-person purchases, the 14-day window begins on the date of purchase.

Return requests must be initiated within this 14-day window. Requests received after the window has closed will not be accepted, except where required by applicable law or where goods are confirmed defective.

The return window begins on the date of confirmed delivery — not the date the order was placed, not the date of the Order Confirmation. Please inspect your order promptly upon receipt.

2. Non-Returnable Items

The following categories of items are not eligible for return under any circumstances, except where the item is confirmed to be defective or materially incorrect:

• Sale items — any item purchased at a discounted or reduced price, whether online or in person.
• Made-to-order items — any item produced specifically to the Client’s order, once production has commenced.

The non-returnable status of sale and made-to-order items will be clearly communicated to the Client prior to purchase. It is the Client’s responsibility to confirm this status before completing payment.

If a non-returnable item is received in a defective or materially incorrect condition, please contact us immediately at client-services@us.patrickradcliffe.com. We will assess such cases individually and will take appropriate action regardless of the standard non-returnable status of the item.

3. Eligible Return Conditions

To be accepted for return, all items must satisfy each of the following conditions at the time they are received back by Patrick Radcliffe, LLC:

• The item is unworn, unaltered, and in its original, sellable condition.
• All original packaging is present, intact, and undamaged.
• All original tags, labels, and hang tags are attached and unremoved.
• The item is free from any odor, staining, marking, soiling, or evidence of use beyond initial inspection.

Patrick Radcliffe, LLC reserves the right to inspect all returned items upon receipt and to decline any return that does not satisfy these conditions. Items that do not meet return eligibility conditions will be returned to the Client at our cost, together with a written explanation.

4. How to Initiate a Return

1. Contact Patrick Radcliffe, LLC within the 14-day return window at client-services@us.patrickradcliffe.com, providing your order number, the item(s) you wish to return, and the reason for the return.
2. Our team will review your request and respond within two (2) business days with a Return Authorization (RA) number and prepaid FedEx return label. No return may be sent without a valid RA number.
3. Pack the item(s) securely in the original packaging where possible. Clearly mark the RA number on the exterior of the return parcel.
4. Affix the prepaid FedEx return label provided by Patrick Radcliffe, LLC and drop the parcel at any FedEx drop-off location or schedule a FedEx collection.
5. Once we receive and inspect the returned item(s), we will notify you of the outcome within five (5) business days of receipt.
6. Upon approval, your chosen resolution — refund, exchange, or store credit — will be processed within ten (10) business days of approval confirmation.

Returns sent without a valid RA number will not be accepted and will be returned to the sender. Do not send returns to any address other than that specified in the RA instructions.

5. Return Shipping

Patrick Radcliffe, LLC covers the cost of return shipping for all eligible returns. A prepaid FedEx return label will be provided with your Return Authorization. There are no return shipping charges, restocking fees, or handling fees applied to any eligible return.

Risk of loss for returned items remains with the Client until the goods are physically received and confirmed by Patrick Radcliffe, LLC at our designated return facility. We strongly recommend retaining your FedEx drop-off receipt until your return has been confirmed and your resolution processed.

6. Resolution Options

Upon approval of an eligible return, the Client may select one of the following resolutions:

6.1 Full Refund

A full refund of the purchase price will be issued to the original payment method used at the time of purchase. Refunds are processed within ten (10) business days of return approval. Please allow additional time for your bank or card provider to reflect the refund in your account — typically three (3) to five (5) business days after processing. Original shipping charges, if any, are non-refundable.

6.2 Exchange

The Client may request an exchange for an alternative size, color, or item of equal or lesser value, subject to availability. Where the requested exchange item is of greater value, the Client will be required to pay the difference. Where the requested exchange item is unavailable, the Client will be offered a full refund or store credit.

Exchange items will be dispatched within ten (10) business days of the return being approved and the exchange item confirmed as available. Standard shipping applies to exchange shipments, which are complimentary.

6.3 Store Credit

The Client may elect to receive store credit equivalent to the full purchase price of the returned item(s). Store credit is issued as a digital credit code redeemable against future purchases on us.patrickradcliffe.com. Store credit has no expiry date, is non-transferable, and holds no cash value. Store credit cannot be applied to made-to-order or sale items.

7. Defective & Incorrect Items

If a Client receives an item that is defective, damaged, or materially different from what was ordered, we ask that you contact us within two (2) business days of delivery at client-services@us.patrickradcliffe.com, providing your order number and photographic evidence of the issue.

Defective and incorrect item claims are handled outside of the standard 14-day return window and are not subject to the non-returnable restrictions applicable to sale or made-to-order items. Patrick Radcliffe, LLC will assess all such claims promptly and offer the Client a full refund, replacement, or exchange at our discretion. Return shipping for defective or incorrect items is always covered by Patrick Radcliffe, LLC.

8. In-Person Purchases

Items purchased at in-person sales events are subject to this same Returns & Refund Policy. The 14-day return window begins on the date of purchase for items taken away in person, or on the date of confirmed delivery for items shipped following the event. To initiate a return on an in-person purchase, contact us at client-services@us.patrickradcliffe.com with your purchase reference or receipt.

9. Contact

For all returns, refund inquiries, or questions about this Policy, please contact our client services team at client-services@us.patrickradcliffe.com. We aim to respond to all inquiries within two (2) business days.